Warranty

Ride with Confidence. We Stand Behind Every Zorina.

At Zorina, we are committed to delivering electric scooters that are built for everyday performance, reliability, and long-term use. Every Zorina electric scooter is manufactured and tested with quality in mind.

To give you added peace of mind, we provide warranty coverage against manufacturing defects, subject to the terms and conditions mentioned below.

Warranty Coverage

Your Zorina electric scooter is covered under warranty for [Warranty Period] from the date of purchase or delivery, whichever is applicable as per the original invoice.

The warranty covers defects in materials and workmanship that occur under normal use and maintenance.

Warranty Coverage Includes

  • Battery: [Battery Warranty – e.g. 2 Years]
  • BLDC Motor: [Motor Warranty – e.g. 2 Years]
  • Controller & Electrical Components: [Warranty Period]
  • Charger: [Warranty Period]
  • Other Covered Components: As specified in the product warranty documentation.

Warranty coverage may vary depending on the specific scooter model and component.

What Is Covered?

The warranty may cover the following issues when they are confirmed to be caused by a manufacturing or material defect:

  • Manufacturing defects in covered components
  • Motor-related manufacturing defects
  • Controller and electrical system defects
  • Battery defects covered under the applicable battery warranty
  • Charger defects caused by manufacturing issues
  • Other components specifically mentioned in the applicable warranty terms

If a covered defect is identified, Zorina or its authorized service partner may, at its discretion, repair or replace the affected component.

What Is Not Covered?

The warranty does not cover damage or problems resulting from:

  • Normal wear and tear
  • Accidental damage or collision
  • Improper use, negligence, or misuse
  • Unauthorized modifications or alterations
  • Repairs performed by unauthorized personnel
  • Water damage caused by improper use or exposure beyond the product's specified limits
  • Damage caused by overloading the scooter
  • Damage caused by improper charging or use of an incompatible charger
  • Physical damage to the battery, charger, wiring, body panels, tyres, or other components
  • Scratches, dents, paint fading, or cosmetic deterioration
  • Tyre punctures and normal tyre wear
  • Brake-pad wear and other consumable components
  • Damage caused by racing, commercial misuse, or use outside the intended purpose
  • Damage resulting from failure to follow the owner's manual or maintenance instructions

Battery Warranty

The battery is one of the most important components of your electric scooter. Battery warranty coverage is subject to the applicable battery type, model, usage conditions, and warranty period.

Battery performance naturally changes over time with regular charging and usage. Gradual reduction in battery capacity due to normal ageing and usage is not considered a manufacturing defect, unless specifically covered under the applicable warranty terms.

For optimal battery life:

  • Use the original or approved charger.
  • Avoid unauthorized modifications to the battery or charging system.
  • Follow the recommended charging procedure.
  • Avoid prolonged exposure to extreme temperatures.
  • Do not attempt to open, repair, or modify the battery yourself.

Warranty Claim Process

If you experience an issue with your Zorina electric scooter, please contact our customer support or authorized service center.

To Raise a Warranty Claim:

1. Contact Us
Reach out to Zorina Customer Support through our official contact channels.

2. Provide Your Details
Please keep the following information ready:

  • Customer name
  • Contact number
  • Invoice / purchase receipt
  • Scooter model
  • Vehicle identification / chassis number
  • Date of purchase
  • Description of the issue
  • Photos or videos of the issue, if requested

3. Inspection & Diagnosis
Our service team or authorized technician will inspect the scooter and determine whether the issue falls under warranty coverage.

4. Repair or Replacement
If the issue is covered, the affected component may be repaired or replaced according to the applicable warranty terms.

Important Warranty Conditions

  • Warranty is valid only for the original purchaser, unless otherwise specified.
  • A valid purchase invoice may be required to claim warranty.
  • Warranty coverage begins from the applicable purchase/delivery date mentioned in the warranty documentation.
  • Warranty claims are subject to inspection and verification by Zorina or its authorized service partner.
  • Replacement parts may be new or refurbished components of equivalent functionality, where permitted.
  • Replaced components may become the property of Zorina.
  • Warranty does not automatically extend the original warranty period unless specifically stated.
  • Customers must follow the recommended service and maintenance schedule to maintain warranty eligibility.

Unauthorized Repairs & Modifications

Any modification, alteration, rewiring, battery modification, software modification, or repair performed by an unauthorized person or service provider may affect warranty eligibility.

For your safety and to maintain warranty coverage, always use Zorina-approved parts, accessories, chargers, and authorized service support.

Service & Maintenance

Regular maintenance helps keep your scooter safe, efficient, and reliable.

Customers are advised to follow the maintenance schedule provided with their scooter and have required servicing performed through authorized Zorina service partners wherever applicable.

Failure to follow recommended maintenance procedures may affect warranty coverage where the failure is directly related to the claimed issue.

Warranty Limitations

Warranty coverage is limited to the repair or replacement of eligible defective components as determined under the applicable warranty terms.

Zorina is not responsible for indirect or consequential losses arising from the use or inability to use the vehicle, except where required by applicable law.

Warranty terms may vary by model, component, battery type, location, and applicable purchase terms.

Need Warranty Assistance?

We're here to help.

If you believe your Zorina electric scooter has developed a manufacturing defect covered under warranty, contact our support team with your purchase and vehicle details.

Ride More. Worry Less.

Zorina — Ride Your Style.

Customer Support: [Phone Number]
Email: [Support Email]
Service Support: [Service Page / Contact Link]
Business Hours: [Days & Timings]