Shipping policy

At Zorina, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders, bookings, and product deliveries are handled through our website.

1. Delivery Availability

Zorina may offer delivery or transportation services to selected locations in India, subject to product availability, serviceability, documentation, and other applicable requirements.

Delivery availability may vary depending on the customer's location and the specific product ordered.

Before confirming an order or booking, customers may be informed whether delivery is available to their location.

2. Order Processing

After an order or booking is successfully placed, our team may contact the customer to confirm:

  • Order details

  • Product/model and variant

  • Customer information

  • Delivery address

  • Required documents

  • Payment details

  • Registration and insurance requirements, where applicable

  • Expected delivery arrangements

An order will be processed only after the required information, documents, and payment requirements have been completed.

3. Delivery Time

Delivery timelines may vary depending on:

  • Product availability

  • Customer location

  • Vehicle model and variant

  • Registration requirements

  • Insurance processing

  • Documentation

  • Transportation arrangements

  • Government or regulatory procedures

  • Availability of delivery partners

Any delivery timeframe communicated by Zorina is an estimated timeframe unless specifically confirmed otherwise.

Unforeseen circumstances may cause delays, including transportation disruptions, weather conditions, government procedures, technical issues, or other circumstances beyond our reasonable control.

4. Delivery Charges

Delivery or transportation charges may apply depending on the customer's location, product, and delivery method.

If applicable, the delivery charges will be communicated or displayed before the order is finalized.

Additional charges may apply for locations that require special transportation arrangements.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Zorina will not be responsible for delays, additional costs, or failed delivery caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer being unavailable

  • Failure to provide required information

  • Failure to provide required documents

If a second delivery attempt is required due to customer-related reasons, additional charges may apply where applicable.

6. Vehicle Delivery

For vehicle deliveries, the customer may be required to provide documents and information necessary for delivery, registration, insurance, financing, or other applicable procedures.

Depending on the applicable process, the vehicle may be delivered only after required documentation and formalities have been completed.

Customers should inspect the vehicle at the time of delivery for any visible damage or issues.

If any visible damage is found, customers should immediately notify Zorina and provide photographs or videos as supporting evidence.

7. Registration and Insurance

Where applicable, vehicle registration, road tax, insurance, and other government or third-party procedures may affect the delivery timeline.

These services may be handled by Zorina, an authorized dealer, or a third-party service provider depending on the purchase arrangement.

Any applicable charges and requirements will be communicated separately.

8. Delivery Confirmation

Depending on the delivery method, customers may be required to provide confirmation of receipt through:

  • Signature

  • OTP verification

  • Delivery confirmation

  • Digital confirmation

  • Other applicable verification methods

Once delivery has been confirmed, customers should retain their invoice, delivery documents, and other relevant records.

9. Delayed Delivery

If delivery is delayed, Zorina will make reasonable efforts to inform the customer when the delay becomes known.

Zorina will not be liable for delays caused by circumstances beyond its reasonable control, including:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Government restrictions

  • Road closures

  • Strikes

  • Technical failures

  • Third-party service interruptions

  • Regulatory or registration delays

  • Other unforeseen circumstances

10. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is unavailable at the agreed delivery location.

  • The provided address is incorrect or incomplete.

  • Required documents are not available.

  • Required payment has not been completed.

  • The customer refuses to accept the delivery without an eligible reason.

  • Other necessary delivery requirements have not been fulfilled.

In such cases, additional delivery or transportation charges may apply where applicable.

11. Inspection at Delivery

Customers are encouraged to inspect the vehicle/product carefully upon delivery.

For visible damage or discrepancies, customers should:

  1. Take clear photographs or videos.

  2. Notify Zorina immediately.

  3. Provide the order/invoice details.

  4. Follow the instructions provided by our support team.

Issues discovered after significant use of the vehicle may require inspection before any resolution is provided.

12. Third-Party Delivery Partners

Zorina may use authorized dealers, transportation companies, logistics providers, or other third-party service providers for delivery.

Delivery may therefore also be subject to the applicable terms and operational limitations of such service providers.

13. Change of Delivery Address

Customers should inform Zorina as soon as possible if they need to change the delivery address.

A change of address may not be possible after dispatch or after transportation arrangements have been finalized.

Additional transportation charges may apply for an approved change of delivery location.

14. Shipping and Return Policy

Delivery of a vehicle does not automatically create a right to return the vehicle.

Returns, cancellations, replacements, and refunds are governed by our Return & Refund Policy and the applicable product, warranty, and order terms.

15. Contact Us

For questions regarding shipping or delivery, please contact us:

Zorina
Email: [Your Business Email]
Phone: [Your Phone Number]
Address: [Your Business Address]