Terms of service

Welcome to Zorina. These Terms of Service govern your access to and use of our website, products, services, and related features.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About Zorina

Zorina operates an online platform through which customers may view our products, obtain product information, submit enquiries, place orders or bookings, and use other services made available through our website.

The details of the business, products, pricing, availability, and services may be updated from time to time.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will comply with these Terms of Service and applicable laws.

If you are using the website on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However:

  • Product images may vary slightly from the actual product due to lighting, photography, screen settings, or manufacturing variations.

  • Product availability may change without prior notice.

  • Specifications may be updated by the manufacturer or supplier.

  • Certain specifications may vary depending on the model, variant, or configuration.

Customers should review the product details carefully before placing an order or booking.

4. Prices

All prices displayed on the website are subject to change without prior notice.

Unless specifically stated otherwise, applicable taxes, registration charges, insurance, delivery charges, government fees, accessories, financing charges, and other additional costs may be charged separately.

Where applicable, the final payable amount will be shown or communicated before completion of the transaction.

5. Orders and Bookings

Submitting an order or booking request does not necessarily mean that the order has been accepted.

Zorina reserves the right to accept, reject, cancel, or limit an order or booking for reasons including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment issues

  • Suspected fraudulent activity

  • Incorrect customer information

  • Technical errors

  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, any eligible refund will be handled according to our Return & Refund Policy.

6. Payments

Customers are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment gateways or financial service providers.

Zorina does not store sensitive payment information such as complete card numbers unless specifically permitted and handled in accordance with applicable requirements.

Payment processing may also be subject to the terms and policies of the relevant payment provider.

7. Cancellation, Returns and Refunds

Cancellation, return, replacement, and refund requests are governed by our Return & Refund Policy.

Customers should review that policy before completing a purchase or booking.

For vehicle-related purchases, eligibility for return, replacement, or refund may depend on the condition of the vehicle, applicable warranty, order terms, and applicable law.

8. Delivery

Where delivery services are offered, delivery timelines provided on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

  • Product availability

  • Customer location

  • Documentation requirements

  • Weather or transportation conditions

  • Government or regulatory requirements

  • Third-party delivery partners

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery and contact information.

9. Vehicle Registration, Insurance and Documentation

Where applicable, customers may be required to provide documents and information necessary for vehicle registration, insurance, financing, or other legally required procedures.

The customer is responsible for providing accurate and valid information and documents.

Government registration, road tax, insurance, financing, and other third-party services may be subject to separate terms and charges.

10. Warranty and Service

Products may be covered by a manufacturer's warranty or other applicable warranty terms.

Warranty coverage, duration, exclusions, and service procedures may vary by product or model.

Warranty claims may require inspection and verification.

Damage caused by misuse, accidents, unauthorized modifications, negligence, improper maintenance, or normal wear and tear may not be covered.

11. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the website's operation.

  • Upload malicious software or harmful content.

  • Copy, reproduce, distribute, or exploit website content without authorization.

  • Use automated systems to improperly access or collect website data.

  • Engage in fraudulent or abusive activities.

12. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

  • Videos

  • Layouts

  • Icons

  • Software

  • Other original materials

may be owned by or licensed to Zorina and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, financing services, insurance providers, social media platforms, or other services.

Zorina is not responsible for the content, availability, security, or policies of third-party services.

Your use of third-party services may be governed by their respective terms and privacy policies.

14. Accuracy of Information

We reserve the right to correct typographical errors, inaccuracies, omissions, pricing errors, product information, and other website information at any time without prior notice.

If an error affects an order that has already been placed, we may contact the customer to provide available options or cancel the affected order where appropriate.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Zorina will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Indemnification

You agree to indemnify and hold Zorina, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of the website.

  • Information or content submitted by you.

  • Your violation of applicable laws or third-party rights.

This provision applies to the extent permitted by applicable law.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

18. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, updates, technical problems, third-party services, or circumstances beyond our reasonable control.

19. Changes to These Terms

Zorina may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of Zorina's registered/business office, subject to applicable law.

21. Contact Us

For questions regarding these Terms of Service, please contact us:

Zorina
Email: [Your Business Email]
Phone: [Your Phone Number]
Address: [Your Business Address]