Refund policy

At Zorina, we are committed to providing our customers with quality scooters and a smooth purchasing experience. Since our products are vehicles, returns, cancellations, replacements, and refunds are subject to the terms and conditions mentioned below.

1. Order Cancellation

Customers may request cancellation of their order before the vehicle has been dispatched or delivered.

To request a cancellation, please contact us as soon as possible through our official contact details.

Once the vehicle has been dispatched, registered, invoiced, or delivered, cancellation may not be possible except where permitted under applicable law or our specific order terms.

Any applicable cancellation charges will be communicated to the customer before processing the refund.

2. Vehicle Return Policy

Scooters purchased through Zorina Scooty are generally not eligible for return simply because the customer has changed their mind, does not like the product, or has ordered the wrong model/color.

A return or replacement may be considered in cases such as:

  • The vehicle has a major manufacturing defect.

  • The vehicle received is materially different from the vehicle ordered.

  • The vehicle has suffered significant damage before delivery.

  • The wrong model or product has been delivered.

  • Any other eligible issue covered under the applicable warranty or consumer protection laws.

Minor differences in color, appearance, or finish caused by photography, lighting, display settings, or manufacturing variations may not qualify as a return.

3. Delivery Damage

Customers should carefully inspect the scooter at the time of delivery.

If the scooter has visible physical damage, the customer should:

  1. Take clear photographs and/or videos of the damage.

  2. Inform Zorina as soon as possible.

  3. Provide the order/invoice details and supporting photographs or videos.

  4. Follow the instructions provided by our customer support team.

Damage reported after the vehicle has been accepted and used may be subject to inspection before any return, replacement, repair, or refund is approved.

4. Defective or Faulty Vehicle

If you believe that your scooter has a manufacturing defect, please contact us with your order details and a description of the issue.

Our team or an authorized service representative may inspect the vehicle to determine whether the issue is covered under the applicable warranty or other applicable terms.

Depending on the nature of the issue, the resolution may include:

  • Repair

  • Replacement of defective components

  • Replacement of the vehicle, where applicable

  • Refund, where applicable under the order terms or applicable law

Normal wear and tear, accidental damage, misuse, unauthorized modifications, improper maintenance, or damage caused after delivery may not be covered.

5. Refund Eligibility

A refund will only be processed after the cancellation or return request has been reviewed and approved.

Where a refund is approved, the refundable amount will depend on:

  • The amount actually paid by the customer.

  • Applicable cancellation charges, if any.

  • Non-refundable fees or charges clearly disclosed at the time of purchase.

  • Any deductions permitted under the applicable terms or law.

If the customer has used a financing facility, loan, insurance, registration service, or third-party service, refunds relating to those services may be subject to the respective provider's terms.

6. Refund Processing

Once a refund is approved, we will initiate the refund through the original payment method, wherever possible.

The time required for the amount to appear in the customer's bank account, card, UPI account, or other payment method may vary depending on the payment provider or financial institution.

Zorina Scooty is not responsible for delays caused by banks, payment gateways, financial institutions, or other third-party payment providers.

7. Booking Amount

If a customer pays a booking amount for a scooter, the booking amount will be governed by the specific booking terms communicated at the time of booking.

The booking amount may be:

  • Refundable, if specifically stated in the booking terms; or

  • Non-refundable, if clearly disclosed before payment, subject to applicable law.

Customers are advised to review the applicable booking terms before making payment.

8. Registration, Insurance and Government Charges

Vehicle registration, road tax, insurance, handling charges, accessories, delivery charges, financing charges, and other government or third-party charges may be subject to separate terms.

Where such charges have already been paid to a government authority, insurer, financing company, or other third party, they may not be refundable by Zorina Scooty.

9. Warranty

Warranty-related complaints will be handled according to the warranty terms applicable to the particular scooter/model.

Warranty does not automatically mean that the entire vehicle is eligible for return or refund.

For warranty assistance, customers may be required to provide the invoice, vehicle details, registration details, photographs/videos, and other relevant information.

10. Non-Returnable Situations

A return or refund may not be available in situations including, but not limited to:

  • Change of mind after purchase.

  • Customer purchased the wrong model or variant.

  • Customer does not like the color after delivery.

  • Normal wear and tear.

  • Damage caused by an accident.

  • Damage caused by misuse or negligence.

  • Unauthorized modifications or repairs.

  • Failure to follow the manufacturer's maintenance instructions.

  • Damage caused after delivery by the customer or another person.

  • Issues resulting from normal usage of the vehicle.

This section is subject to applicable consumer protection and other laws.

11. How to Request a Return, Cancellation or Refund

Please contact us using the official contact details provided on our website.

Please include:

  • Customer name

  • Order/booking number

  • Invoice number, if available

  • Scooter model

  • Date of purchase

  • Contact number

  • Reason for the request

  • Photographs/videos, where applicable

Our team will review the request and inform you about the next steps.

12. Inspection and Approval

All return, replacement, or refund requests may be subject to verification and inspection.

Submitting a request does not automatically guarantee approval.

The final resolution will depend on the nature of the issue, the applicable warranty/order terms, the condition of the vehicle, and applicable laws.

13. Changes to This Policy

Zorina Scooty reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated effective date.

14. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Zorina 
Email: [Your Business Email]
Phone: [Your Phone Number]
Address: [Your Business Address]

We recommend that customers read the applicable product, booking, warranty, payment, and delivery terms before completing a purchase.